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What personal information do we collect?
We may collect personal information from you when you voluntarily provide it to us through a number of features available on or through a Solaris Website. For example, we may ask you to provide personal information if you:
In addition, if you otherwise request any information, service or other offering from us, you may be required to provide your contact or other information in order for us to process your request.
Your participation in any of these activities is voluntary and we will only use the personal information that you provide for the purposes for which it was collected. For example, we may use the personal information you provide to: respond to your questions or comments; fulfill your requests; provide services and/or products to you; identify your needs and/or preferences; administer and manage our business operations; or otherwise provide or improve our products and/or services.
You will always have the opportunity to "unsubscribe" from receiving e-mail or other communications at any time.
If you contact one of our consumer service representatives through a Solaris Website, we may ask you for personal information such as your name, address, phone number, or e-mail address so that we can respond to your questions or comments.
How do we gather data by automatic means?
Sometimes we use cookie technology, web beacons and other similar devices on Solaris Websites to enhance functionality and navigation for our visitors and portions of Solaris Websites may use statistical tools that may be operated by third party providers (collectively, "Analytical Tools") such as Google Inc. Information tracked through these mechanisms includes, but is not limited to: (i) your IP- address; (ii) the type of web browser and operating system being used; (iii) the pages of Solaris Websites that you visit; and (iv) other websites you may have visited before visiting a Solaris Website. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on Solaris Websites. Cookies do not collect or contain your personal information.
Internet tags, graphic tags and similar web beacon type functions allow us to count the number of users who have visited a particular web page or to access certain cookies. We may use web beacons on Solaris Websites to count users and to recognize users by accessing our cookies. Being able to access our cookies allows us to personalize and improve your experience with Solaris Websites. We may also include web beacons in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened. Like cookies, web beacons do not collect or contain your personal information.
In the case of Analytical Tools, the information generated by the cookies an/or web beacons about your use of Solaris Websites (including your IP address may be transmitted to and stored on servers located outside the United States of America by the applicable third party provider of an Analytical Tool. This information will be used for the purpose of evaluating your use of Solaris Websites, compiling reports on Solaris Websites' activity and providing other services relating to Solaris Websites activity and Internet usage. The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf.
By using a Solaris Website, you consent to the processing of data about you by third party providers of Analytical Tools used in connection with such Solaris Website in the manner and for the purposes set out above.
How do we share personal information?
Except as described below, we do not sell, transfer or otherwise disclose to third parties the personal information that we collect on Solaris Websites. At times, we provide your personal information to third parties who provide services on our behalf. These entities may use the information solely in conjunction with the specific services they provide for us (e.g., responding to your questions or comments or investigation of a complaint).
Links to other websites
Solaris Websites may contain links to other websites operated by third parties. Any such websites are wholly independent from our websites, and we have no control over those websites, their operators, their security, their privacy policies or their practices. Before providing any of your personal information on any such other website, you should review the policies on privacy and security for such website.
Interactive features/social media
If you use social and/or other interactive features that may be available on a Solaris Website (e.g. Facebook or Twitter feeds, comment sections, chat rooms, etc.), you should know that when you voluntarily disclose your personal information using social media features or in interactive areas that may be available on Solaris Websites where personal information can be posted, the information can be collected and used by other Internet users.
This may result in unsolicited messages from other posters or parties. We undertake no obligations as to the security of information you voluntarily post using social media features or in interactive areas that may be available on Solaris Websites.
We are committed to protecting the privacy of children and we do not knowingly solicit personal information from children under the age of 13. If a child has already provided us with personal information, his or her parent or guardian may contact us to have this information deleted.
United States only
Solaris Websites are intended for the use by residents of the United States of America only. All matters relating to Solaris Websites are governed by the laws of the State of California and the federal laws of the United States of America applicable therein. If you are located outside of the United States of America, and you contact us, please be advised that any personal information you provide to us may be transferred to other jurisdictions where our servers are located and that by submitting information, you explicitly authorize its transfer.
How do we protect personal information?
The security of your personal information is important to us. We maintain commercially reasonable administrative, technical and physical safeguards (varying depending on the sensitivity of such information) designed to protect against unauthorized use, disclosure or access of the personal information we collect on through Solaris Websites. Unfortunately, no data transmission over the Internet can be guaranteed to be fully secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant in any way the security of any information you provide to us.
How to contact us
Please contact us either by e-mail Feedback@fiorabrand.com or by mail at:
Solaris Paper, Inc.
Attention: General Counsel
6700 Artesia Blvd.
Buena Park, CA 90620
PEFC™-Certified for Sustainability